The Lobby at Physicians Day Surgery Center in Dallas

We Welcome Your Suggestions

Please ask for any staff member, Manager, the Administrator or Medical Director regarding suggestions or concerns you may have to improve care you have received at our center. If you prefer suggestions or concerns may be submitted on line at: bscx_comments@uspi.com

The main goal of the surgery center is to provide excellent care to every patient. Every patient is encouraged to ask questions.

The surgery center provides for and welcomes the expression of grievances/complaints and suggestions regarding patient care and safety by the patient and patient’s family at all times. This feedback allows the center to understand and improve the patient’s care and environment. Every patient has the right to address these concerns.

Grievance Policy Statement

The grievance process begins with the facility Administrator at 214-820-2581. If you are still not satisfied, the process is given to the Quality Assessment Committee. In the event the problem is still not resolved, a complaint can be registered by phone or in writing to:

 

  • Texas Department of State Health Services, Health Facility Licensing and Compliance Division Customer Service Representative

PO Box 149347
Austin, Texas 78714-9347
By Phone: (512) 458-7111 or
1-888-963-7111
TDD 1-800-735-2989

  • Joint Commission

1/800-994-6610 or emailing complaint@jcaho.org

  • The Office of the Medicare Beneficiary Ombudsman

http://www.cms.gov/Center/Special-Topic/Ombudsman-Center.html

  • A complainant may provide his/her name, address, and phone number to the department. Anonymous complaints may be registered. All complaints are confidential.

  • Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants and acupuncturists, may be reported for investigation at the following address:

Texas Medical Board
Investigations Department, MC-263
P.O. Box 2018
Austin, TX 78768-2018
1-800-201-9353